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Support Ticket

Type:

Community

Integrate a comprehensive help desk ticketing solution within the ASTPP system. This Add-on enables the complete technical support ticketing solution to let your users take benefit of raising technical support request by ease of sending an email. At the same time, the technical support operations in your business can be streamlined for better resource utilization and increased customer satisfaction.

Key Features

Multiple department support

Department allocation to admin / sub-admin

Email configuration for support ticket monitoring

Email notification on receipt of a new support ticket

Open a support ticket via the ASTPP customer portal

Open a support ticket by sending an email to a predefined department

Access of support tickets to reseller for all tickets raised by his customers

And more

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